EUoffice supplies has a full ‘30 day money back guarantee’ in place for all products purchased from our online shopping outlet. If the buyer wishes to cancel a purchase, as the seller, we will accept the return within 30 days of purchase and guarantee a full refund.
To be eligible for a refund the product must be; Returned in its original packaging and brand labels Should not have been used Returned in its original condition.
If the product has been used then the buyer is not entitled to a refund unless the item is deemed to be faulty.
EUoffice supplies will accept all reasonable returns without question as long as the above terms are met and we receive the product to be returned within the 30 day money back guarantee time frame.
If the customer receives faulty, damaged or otherwise defected goods this should be immediately reported to EUoffice supplies within 7 days of goods receipt.
If we are notified after this period we will still process the claim provided we believe it to be a reasonable situation that the customer had not reported the issue sooner. Other complaints should be reported to us without any reasonable delay once the buyer has discovered the fault, damage or defect but should not be reported any later than 15 days after receipt of goods.
If the defect, damage or fault occurred during shipping, claims should be filed to the delivery company.
If claims have not been filed within the time periods stated the goods are to be regarded as fully working and approved by the customer.